Company
Getting help
If something's wrong on a jobsite, you don't need a knowledge base article. You need somebody to pick up.
- Email a person, not a queue
- Your admin can fix most settings without us
- Nothing your crew filed is ever lost, even when sync fails
Something isn't syncing
First thing to know: the work is not gone. Anything filed on a phone stays on that phone until it successfully goes up, and if the office rejected it, it sits there with a red mark rather than disappearing. Open the app while you have service and it'll try again on its own. If a filing has a red mark and you don't know why, send us the date and the crew and we'll tell you exactly what happened to it.
Things your admin can do without calling us
Add and remove people and change their roles. Edit hazards, controls, PPE rules, and permits. Build or change inspection forms. Add equipment and crane load charts. Import training records. Change what triggers a notification. Most of what people call support about is in settings, and it's designed so you don't have to wait on us to run your own program.
Reaching us
Email hello@hazproof.com and describe what happened, on what job, and roughly when. Screenshots help. If it's stopping work on a jobsite right now, say that in the subject line and it goes to the top.
Want to see it on your work?
A demo runs about 20 minutes and we'll use your kind of jobs as the example. We'll give you a price on the call.
Book a demo CompanySee it on your kind of work
Twenty minutes, your trades, your jobs, and a price on the call.
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